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FAQ

Frequently asked questions

Prepare for your visit with answers to the most frequently asked questions.

We want to make sure you have the best visit possible, so please contact us if you don't find the answer here.

The Hotel

Check-in is possible from 2:00 pm onwards. The reception is staffed 24 hours a day and is only closed a few days a year. The room must be vacated by 10:00 am the following day on weekdays or 11:00 am on weekends.

Yes! A little more space in your weekend bag for your other stuff.

Yes, there is an ironing board and iron in all rooms.

We have rooms with both single and double beds. If you want single beds, go for the Comfort Twin or Standard Twin rooms. If you want a double bed, choose Comfort Double or Standard Double.

Ja, vi har rejsesenge til de mindste. Du skal blot gøre os opmærksom på, at I rejser med en lille, så sørger vi for, at der står en rejseseng klar på værelset.

Yes, both large and slightly smaller rooms. Explore the Family and Family+ rooms, which can accommodate up to 6 people.

One child costs 200 DKK in an extra bed.

You are free to choose if you want breakfast, just choose a room with the description 'Without breakfast buffet' if you do not want this. But... the day starts best with breakfast, and we think you'll regret it if you don't try our inviting breakfast buffet.

Yes, you can lift weights and get a good cardio workout in our basement - and when you're done working out, you can enjoy a trip in the sauna.

Yes! You are allowed to bring one pet per room at the hotel, but only in selected rooms.

It costs 300 DKK per stay - remember to take a closer look at our Pawsome Pet Package. 

At Hotel Odense we offer free Wi-Fi access in the hotel area and in our common areas - you can log on with your wireless device without a password.

You can give our reception a call on +45 65 56 01 00 or book directly here

All the other bits and pieces

Jyske Bank Arena is part of OCC and is located on the same site as the hotel. You can walk from the hotel to the arena in 2-3 minutes.

It is 6 km to the city centre and 2.5 km via Ørbækvej to the highway.

Take advantage of our free parking and hop on the bus or tram to the city centre. See timetables Here.

We have 1,900 parking spaces and parking is free. In addition, we have 26 charging points.

Hotel Odense is a non-smoking hotel and therefore smoking is not allowed inside. We have several covered areas outside in the hotel courtyard where smoking is allowed. There is a fee of DKK 1,500 for smoking in the rooms and a fee of DKK 3,000 for smoking in e.g. the basement bar or other "public" places at Hotel Odense.

There are no ATMs, but it is possible to withdraw a small amount using Dankort/VISA.

In addition, credit cards can be used to pay for your room, at the bar and in the restaurant.

In OCC, there is free access to our lounge.

Our staff are always happy to help you find running routes on a trail system in scenic surroundings.

At www.visitodense.com you can read about the many opportunities to shop, play sports, experience culture or have a good culinary experience in Odense.

Approximately 2.5 km from Hotel Odense you will find Rosengårdcenteret, one of Denmark's largest shopping centres, and Odense city offers a cosy city centre, a cultural harbour environment with harbour bath and street food at Storms Pakhus.

As the birthplace of Hans Christian Andersen, you can feel the historical flavour in the well-preserved H.C. Andersen neighbourhood.

You can read more about our favourites Here.

Room service costs 50 DKK. If you want food and beverage delivered to your room, simply contact reception and they will arrange for the food to be delivered directly to your room.

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If you didn't find the answer, you are more than welcome to contact us.

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BWH (SM) Hotels are independently owned and operated © 2024 Best Western International, Inc.

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A part of Odense Sport & Event